Frequently Asked Questions

 

Q: How do I determine what size to order?

A: The size chart found on each product page provides garment specifications per item. Once you’ve measured your child, you can determine the most appropriate size based on the specifications noted. You may also call customer service (877.825.2860) for assistance. Please note, our fit is a more traditional, true to size fit than other uniform brands.


Q: How do I navigate your website?

A: Our website is designed to be simple and intuitive. Here is a quick overview of the steps:

-Find your school using your school’s unique code or school name.

-Your child’s grade, gender, and program is required at login to ensure you are shopping only the items and colors that are approved.

-You may shop using the filters on the left navigation.

-Once you’ve selected a product, the logo details are setup according to your school administration requirements.

-If the logo is required, you will not be able to add the item to your shopping cart without it. If the logo is optional, you will be given the choice to apply it or not.

-If the logo is not allowed, no logo option will appear.

If you feel you need further assistance, our Tutorial page will walk you through the site or you may call customer service at 877.825.2860.


Q: How can I tell what the uniform requirements are for my child?

A: Once you have logged into your school store with your child’s grade and gender, you will see the uniform items specific to that student’s grade and gender. Uniform items are designated as either Required (your child has to wear this product), Meets Requirement (this is one of multiple styles that can be worn to meet the school requirement), or Optional (this does not have to be purchased but is allowed to be worn in school).


Q: What if I cannot find my school on the FIND YOUR SCHOOL page?

A: If you cannot find your school on the FIND YOUR SCHOOL page, please contact our customer service at 877.825.2860.


Q: How do I apply a logo to my uniform?

A: Your school’s custom website manages the logo requirements for you. If the logo is required, you will not be able to add the item to your shopping cart without it. If the logo is optional, you will be given the choice to apply it or not. If the logo is not allowed, no logo option will appear.


Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, American Express and Discover.


Q: Do you have coupon or promotion codes for order discounts?

A: We price our items at everyday low prices so you don't need to watch for promotions or coupon codes. Occasionally, we do work directly with our schools to run limited time promotions specifically for your school. By joining our email list, you will be made aware of these promotions and any others that may occur.


Q: I found a coupon code online. Why won’t it work?

A: We value the relationship we develop with every school and every customer, which is why any valid coupon code will always come directly from us to you or be passed along by your school administration. We have no association with coupon websites offering fabricated or invalid codes and, as such, are unable to honor them.


Q: I have a Tommy Hilfiger coupon code but it is not working. What’s going on?

A: Our dedicated inventory of school uniform items are managed separately from all other Tommy Hilfiger products. Since the divisions run independently of each other, coupon codes are not interchangeable. Sign up for our newsletter so you’ll always know when a School Uniforms by Tommy Hilfiger promotion is on the way.


Q: When will I be charged for my order?

A: Your credit card will be charged when your order ships.


Q: Why is “Global Schoolwear/May Avenue” charging me?

A: Global Schoolwear/May Avenue is the web host and service provider for School Uniforms by Tommy Hilfiger.


Q: What if I need to change or cancel my order after I have completed it?

A: Due to the fact that this apparel is often logo’d or hemmed and made specifically for individual schools all orders are final and unable to be changed or cancelled.


Q: When will I receive my merchandise?

A: Current order processing is 7 - 10 business days from our facility (this is in addition to the shipping timeframe).

October through June: Once an order is received, it will be shipped in approximately 3 - 5 business days from our facility. The total time frame for delivery of an order is 3 - 5 business days for processing plus shipping time frames (see options in the next question). If an item is on backorder, the in-stock date will be noted on the product page. In-stock orders will ship via the shipping method selected at check-out. Backorders will ship via Standard shipping.

 

Please note that orders placed in July, August, and September may experience longer processing times due to the busy season.

We keep updated, current processing timelines noted in red above and displayed during the checkout process.


Q: What are my shipping options?

A: We ship via UPS and offer a variety of shipping options. All prices below are flat fees per shipment regardless of where you are in the country or the weight of your package. You will select your shipment option during the checkout process.

All Domestic States, excluding Hawaii and Alaska

Standard 

$5.99

UPS Ground

$8.99

UPS 2 Day

$17.99

UPS Overnight

$25.99

UPS Ground Hawaii

$15.00

UPS Next Day Hawaii

$32.00

UPS Ground Alaska

$15.00

UPS Next Day Alaska

$32.00

 

Q: What is your return policy and how can I return merchandise?

A: Visit www.globalschoolwear.com/returns for our detailed return policy and process.


Q: How do I properly care for my products? 

A: To ensure that your products look and feel great for years to come, please follow the care instructions on each garment carefully.


Q: Do you offer Bulk Order Discounts? Do you have Bulk Order Minimums?

A: We do not have bulk order minimums – you may order as few or as many items as you need. We do offer bulk order discounts, please call us at 800.217.7761 or email us at INFO@GLOBALSCHOOLWEAR.COM for details.