Product Defect or Quality Returns
We stand behind the quality of our product 100%. If there is a product defect or quality issue, the item can be returned at any time and the return shipping is on us! Please call 1.877.825.2860 to process a product defect or quality issue return.
Upon receipt of the return in our facility, we will process a refund in 7-10 business days (to the original form of payment for the original amount paid for that item).
All Other Returns
(Examples include sizing returns, dislike the look, feel, fit, or style, changed your mind, etc.)
- If the item is in the original form (unused and not washed or worn), and the order shipped less than 30 calendar days ago, you may return the item using a prepaid return label (printed directly from our site). Upon receipt of the return in our facility, we will process a refund in 7-10 business days to the original form of payment for the original amount paid for that item.
- If the item has been washed, worn, or the tags removed, we will not accept the return, unless it’s a product defect or quality issue. For returns sent to us under these circumstances or conditions, we will not provide a refund in any manner and we cannot return the goods back to the customer for any reason (if the customer changes their mind about the return).
- Returns received without proper paperwork (please see Return Process below), not in original condition, and not a defect, will not be refunded in any manner. Also, we cannot ship returned goods back to the customer for any reason (if the customer changes their mind about the return).
We encourage you to use our online sizing guide to determine what size best fits your child. Should you need additional assistance, our Customer Service team will be happy to help. Since many of our garments are embellished with logos on demand, ordering multiple sizes of the same item to determine correct fit is not permitted.
- Click on CHECK ORDER STATUS in the upper right corner of our website. If your order was placed while logged into your account, you must be logged into your account to access the order or return information.
- Enter your email address and order number. It is important to enter the same email address that was used on the order.
- Click on CREATE RETURN near the top left corner of the order details section. If the shipping date has exceeded our 30 calendar day timeline, this link will not be clickable. Also, only the items that are within the return policy timeline will appear after clicking the CREATE RETURN button.
- Enter the quantity of each line item being returned in the return quantity field, enter the return reason for each item, and click SUBMIT RETURN. You will be redirected to a page that displays the return packing list and prepaid shipping label, click PRINT. Keep a copy (or make a note) of your return tracking number.
- If you placed the order while logged into your account, you may log into your account at any time, click on RETURNS, then click on the specific return in question. Scroll to the bottom of the page to reference your return label and tracking number. This will also show the current status of your return.
- If you placed the order as a guest, your return tracking will not be available to access on our site after you print the label. It's important to keep a record of your return tracking number.
- Enclose the printed copy of the return packing list inside the return package (returns received without this packing list will not be refunded and cannot be shipped back to you), and apply the return label to the outside. Drop the package at your nearest USPS (United States Postal Service) drop box or location.
- For proper return and refund processing, it is imperative to enclose a copy of the return packing list in the package.
- Call Customer Service at 1.877.825.2860 if you have any questions.
- If you need a different size or item, you may place a new order via the online store. You'll pay for the replacement order and we'll provide a refund (per the policy outlined above) upon receipt of the return.
- If the return is the result of a product defect or quality issue, we will waive the shipping charges on the replacement order (exact style, color, and size replacement required for free shipping). Replacement orders for any other reason will include the normal shipping charge.
- Altered items and custom items are not returnable for any reason.
- Shipping fees are non-refundable.
Q: Upon locating my order, the CREATE RETURN button is not clickable?
A: The CREATE RETURN button is not clickable because the ship date for each item on that order has exceeded the 30-calendar day return timeline per our policy.
Q: After clicking the CREATE RETURN button, only certain items from my order appear, not my entire order?
A: The items that do not appear have exceeded the 30-calendar day return timeline per our policy.
Q: When will I receive my refund?
A: Upon receipt of the return in our facility and confirmation that the returned item(s) meets our return policy, we will process a refund in 7-10 business days (to the original form of payment for the original amount paid for that item).
Q: Do you do size or product exchanges?
A: You may return items that meet our return policy for a refund of the purchase price and place a new order online or by phone. We do not have an exchange process.