Frequently Asked Questions
Q: How do I determine what size to order?
A: The size chart found on each product page provides garment specifications per item. Once you’ve measured your child, you can determine the most appropriate size based on the specifications noted. You may also call customer service (877.825.2860) for assistance. Please note: our fit is a more traditional, true to size fit than other uniform brands.
Q: What if my child needs a unique size that you do not offer?
A: For the student with special size and fit needs (typically when the student has difficulty finding their clothes in off-the-rack sizes), we can offer custom size fulfillment for an additional $15 per garment. Please note that this is not for tailoring of garments or tweaking of sizing. Place your order online (Size = Custom) and one of our size specialists will contact you to determine your particular sizing requirements (the specialist will talk you through the steps to accurately measure your child). Special size orders take approximately 6 weeks. (Custom Blazers are an additional $50)
Q: How do I navigate your website?
A: Our website is designed to be simple and intuitive. Here is a quick overview of the steps:
- 1. Find your school using your school’s unique code or state/city/school name.
- 2. Your child’s grade and gender is required at login to ensure you are shopping only the items and colors that are approved.
- 3. You may shop using the filters on the left navigation.
- 4. Once you’ve selected a product, the logo details are setup according to your school administration requirements. If the logo is required, you will not be able to add the item to your shopping cart without it. If the logo is optional, you will be given the choice to apply it or not. If the logo is not allowed, no logo option will appear.
If you feel you need further assistance, our Tutorial page will walk you through the site or you may call customer service at 877.825.2860.
Q: How can I tell what the uniform requirements are for my child?
A: Once you have logged into your school store with your child’s grade and gender, you will see the uniform items specific to that student’s grade and gender. Uniform items are designated as either Required (your child has to wear this product), Meets Requirement (this is one of multiple styles that can be worn to meet the school requirement), or Optional (this does not have to be purchased but is allowed to be worn in school).
Q: What if I cannot find my school on the Find Your School page?
A: If you cannot find your school on the Find Your School page, please contact our customer service at 877.825.2860.
Q: How do I apply a logo to my uniform?
A: Your school’s custom website manages the logo requirements for you. If the logo is required, you will not be able to add the item to your shopping cart without it. If the logo is optional, you will be given the choice to apply it or not. If the logo is not allowed, no logo option will appear.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express and Discover.
Q: When will I be charged for my order?
A: Your credit card will be charged once you have placed your order.
Q: Why is “Global Schoolwear” charging me?
A: Global Schoolwear is the web host and service provider for Tommy Hilfiger School Uniforms.
Q: What if I need to change or cancel my order after I have completed it?
A: Due to the fact that this apparel is often logo’d or hemmed and made specifically for individual schools combined with our commitment to ship these items within 3 to 5 business days, customers have until 11:00 p.m. Eastern Time on the day the order was placed to cancel or change their order. After 11:00 p.m. Eastern Time all orders are final and unable to be changed or canceled.
Q: When will I receive my merchandise?
A: Once an order is received, it will be shipped in 3-5 business days from our facility. The total timeframe for delivery of an order is 3-5 business days for processing plus shipping timeframes (see options in the next question). If an item is on backorder, the in-stock date will be noted on the product page.
Q: What are my shipping options?
A: We ship via UPS and offer a variety of shipping options. All prices below are flat fees per shipment regardless of where you are in the country or the weight of your package. You will select your shipment option during the checkout process.
|All Domestic States EXCEPT Hawaii and Alaska|
|UPS 3 Day Select||$9.00|
|UPS 2 Day||$12.50|
|Hawaii and Alaska|
|UPS 2 Day||$15.00|
NOTE: Shipping timeframes are in addition to our order processing timeframe of 3-5 business days. For example, if you place an order via UPS Overnight, you will receive your order in 4-6 business days (3-5 business days for order processing + 1 day for shipping).
|When will my package arrive?*|
|Order Placed:||Package arrival via UPS Ground:||Package arrival via UPS 3 Day Select:||Package arrival via UPS 2 Day:||Package arrival via UPS Overnight:|
|Monday - Friday||7-11 business days later||6-8 business days later||5-7 business days later||4-6 business days later|
|Saturday - Sunday||8-12 business days later||7-9 business days later||6-8 business days later||5-7 business days later|
|*Delivery timeframes quoted include the 3-5 business day order processing timeframe.|
Q: What is your return policy and how can I return merchandise:
A: We stand behind the quality of our product 100%. If there is a product defect or any quality issue the item can be returned at any time. We encourage you to use both our sizing guide and customer service in order to determine what size best fits your child. Since many of our garments are embellished with logos on demand, ordering multiple sizes of the same item to determine correct fit is not permitted. In these cases, returns will require approval from our account team.
To process a return:
Call customer service at 1.877.825.2860 to request a return form and prepaid return label. Customer service will email you the form and label. Once we receive your returned items we will credit your account. Refunds will be issued in the original form of payment. If you need a different size or item, you may place a new order via the online store or our Customer Service Representative can enter the order by phone during the return process. If the return is the result of a product defect or quality issue, we will waive the shipping and handling charges on the replacement order.
Q: How do I properly care for my products?
A: To ensure that your products look and feel great for years to come, please follow the care instructions on each garment carefully.