School Uniforms by Tommy Hilfiger Return Policy and Process:
We stand behind the quality of our product 100%. If there is a product defect or any quality issue the item can be returned at any time; even if the product is washed or has a logo.
We encourage you to use both our sizing guide and customer service in order to determine what size best fits your child. Since many of our garments are embellished with logos on demand, ordering multiple sizes of the same item to determine correct fit is not permitted. In these cases, returns will require approval from our account team.
To process a return:
- Please use the return form and prepaid shipping label enclosed in the shipment.
- If you can’t find the form and/or label, Customer Service (1.877.825.2860) can provide you with a replacement of either.
- Once we receive your returned items we will credit your account. Refunds will be issued in the original form of payment.
- If you need a different size or item, you may place a new order via the online store or our Customer Service Representative can enter the order by phone during the return process.
- If the return is the result of a product defect or quality issue, we will waive the shipping and handling charges on the replacement order.