School Uniforms by Tommy Hilfiger Return Policy and Process:
We stand behind the quality of our product 100%. If there is a product defect or any quality issue, the item can be returned at any time; even if the product is washed or has a logo.
We encourage you to use both our sizing guide and customer service in order to determine what size best fits your child. Since many of our garments are embellished with logos on demand, ordering multiple sizes of the same item to determine correct fit is not permitted. In these cases, returns will require approval from our account team.
To process a return:
- Please submit the form below to initiate your return. Once we receive your submission, you can expect to receive a prepaid return label by email from UPS within three business days.
- Please include a copy of the email in your return package.
- Once we receive your returned item(s), we will apply a refund to the original form of payment.
- If you need a different size or item, you may place a new order via the online store or our Customer Service Representative can enter the order by phone.
- If the return is the result of a product defect or quality issue, we will waive the shipping and handling charges on the replacement order.